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Activities Associate - Club Wyndham Palm Aire Resort

Pompano Beach, FL, United States

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Activities Associate The Activities Associate is responsible for organizing and executing a variety of recreational activities for resort guests. In coordination with the Activities Supervisor, this position will require the ability to operate all guest activities and related areas including but not limited to: activities center, movie theater, fitness center(s), pool(s) and cabanas, banquet room(s), tanning rooms, outdoor games and beaches. The Activities Associate is responsible for providing Count On Me service by consistently creating and enhancing experiences for owners and guests. Essential Job Functions Responsibilities include, but are not limited to: 1. Provide Resorts Activities to Guests. Responsible for creating, planning and executive guest activity programs for the Resort (i.e., arts & crafts, pool games, aerobics movie night, karaoke, outbound trips to local attractions, BBQ, miniature gold, etc.). Monitor, supervise and assist guests while in the Activity Center. Promote and sign up guests for resort activities. (75% time) 2. Perform Area Audits. Conduct and record inspections of related activity areas in compliance with company standards and requirements. Manage a cash bank following proper cashiering procedures as per internal audit directives (when applicable) (15% time) 3. Attend Training & Meetings. Attend resort and company trainings and meetings. Complete required training as required by company standards. Complete all duties as assigned (5% time). 4. Consistently provide Count on Me Service by practicing the Sequence of Service Steps. Be aware of and handle guest and employee safety and incident issues as they occur. (5% time). Minimum Requirements and Qualifications a) Education • High school diploma or equivalent b) Training requirements • May include depending on location: Lifeguard, CPR, First Aid Certification, Alcohol Awareness Card, Food Server Health Card, Valid Local State Driver’s License c) Knowledge and skills • Excellent communication skills • Ability to demonstrate good judgment when dealing with guests and staff members • Able to organize and facilitate group activities • Must possess a high level of creativity and a customer service mind-set • Facilitate positive employee image and effective guest relations by demonstrative attention to detail, congeniality, integrity and sound judgment. • Knowledge of general resort services • Ability to work an adjusted work schedule, including evenings, weekend and holidays to meet resort operating demands d) Technical Skills • Ability to drive large vehicles, shuttles and/or vans. • Proficiency in Microsoft Word, Excel, Outlook and Micros. • Ability to learn new programs such as company reporting and associate timekeeping • Ability to use radio and telephone communication devices and awareness of related etiquette. e) Job experience • 1 year experience in customer service or recreation Unless there is a legal requirement, experience will be accepted for the education requirement. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.