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Center Store Specialist - Full Time

Davis, CA, United States

Job Details Job Location Davis Food Co-op - Davis, CA Description CENTER STORE SPECIALIST (FT) Department: CENTER STORE Reports to: Center Store Manager Wage Scale: Operations Pay Class: A Wage Range : $16.50 to $21.67 per hour JOB SUMMARY: As a member of the Center Store team of the Davis Food Co-op, the Center Store Specialist works under the supervision of the Center Store Manager to perpetuate and support an organized and smooth-running Center Store. They effectively comply with all aspects of the store including customer service, department conditions, profitability, productivity and workplace conditions while understanding and upholding Davis Food Co-op's End Statements. This is a full-time position. Employee must be available to match the business needs and will be required to work early morning, late evenings, weekends and holidays necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Customer Service Responsibilities - exceed our customers' expectations for service and provide a welcoming environment for all in accordance with the Davis Food Co-op's customer service standards. Greet and offer assistance to customers. Demonstrate excellent customer service at all times. Follow established Customer Service expectations Demonstrate proper phone etiquette and delivery of messages. Know store layout and know which products belong to which departments. Be able to explain the benefits of Co-op membership. Understand and be able to explain the difference between a cooperative and other businesses. Be available to serve as a backup cashier and assist with carry outs 2. Departmental Responsibilities: Understand and perform ordering, stocking and merchandising product for the all Center Store sub departments (package grocery, bulk, frozen, dairy). Support the Department Manager to conduct periodic inventory counts. Train new employees as assigned by management. Complete daily cleaning routines and execute deep cleaning projects on a routine basis or as needed. Develop and maintain beautiful, clean and full displays of Center Store Department and ensures proper signage is applied. Inspect equipment and tools to ensure proper working order and addresses as needed. Clean and maintain all equipment. Report any situations of concern to the Center Store Manager or Operations Manager. Attend applicable onsite or offsite trainings Work in partnership with stores' Marketing Department to help promote product, sale or any promotional material to help drive departmental sales. Coordinate with other departments to support cross merchandising opportunities Staff Relations: Adhere to scheduled shifts and be ready for work when the shift begins. Follow instructions; respond to management direction. Maintain a professional working relationship with, and communicate relevant information to coworkers Maintain a pleasant, helpful relationship with co-workers and contribute to a positive work environment Safety and Sanitation Responsibilities: Wear proper clothing during shift, consistent with current store and department uniform and appearance standards. Avoid injury; demonstrate proper lifting techniques and follow proper steps in the event of an injury. Follow accepted food safety practices. Handle all store equipment with care; observe all safety precautions and assist others in doing so. Follow DFC safety policy at all times and assist in maintaining all areas of the store in safe condition. Report unsafe, or potentially unsafe conditions. Abide by all DFC policy and procedures as specified in the DFC Employee Handbook. Perform other duties as assigned by management. ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES: To perform the job successfully, an individual should demonstrate competencies in the following matters: 1. Problem Solving: Identify and resolve problems in a timely manner. 2. Customer Service: Take a proactive approach by greeting customers, offering product selections and following the 10-5 rule Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. 3. Support and Growth: Be available for feedback. Contribute ideas when asked. Develop colleague's skills and encourage growth. Solicit and apply customer feedback (internal and external). 4. Adaptability: Adapt to changes in the work environment. Manage competing demands. Deal with frequent change, delays, or unexpected events. 5. Attendance / Punctuality: Be consistently at work and arrive on time. Ensure that work responsibilities are covered when absent. Arrive at meetings and appointments on time. 6. Dependability: Respond to management direction. Commit to long hours of work when necessary to reach goals. Complete tasks on time or notify appropriate person with an alternate plan. 7. Work Quality: Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor own work to ensure quality. 8. Work Quantity: Meet productivity standards. Complete work in a timely manner. Strive to increase productivity. JOB QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Language Ability: Comprehend complex instructions, correspondence, and memos. Communicate effectively in oral or written form to staff. Effectively present information in one-on-one and small group situations to customers and other employees. 2. Math Ability: Competent in basic arithmetic, fractions, ratios, and percentages. Perform these operations using units of U.S. currency and units of weight, volume, and distance. 3. Reasoning Ability: Apply common-sense understanding to carry out detailed written or oral instructions. Deal with problems involving a few concrete variables in standardized situations. 4. Computer Skills: Proficient with word processing software. Proficient with spreadsheet software. Proficient with email software. 5. Operational Equipment Skills: Possess a valid California driver's license. ESSENTIAL PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Daily Physical Demands: • Comfortable standing, walking, and bending for extended periods Walk, climb, or balance and stoop. Lift, lower and carry packages up to 70 pounds. 2. Frequent Physical Demands: Lift, lower and carry packages up to 70 pounds 3. Specific Vision Ability: Have close vision, distance vision, peripheral vision, and depth perception. MINIMUM REQUIREMENTS AND EXPERIENCE: EDUCATION High school diploma or equivalent. Certifications or education in food preparation, food safety preferred EXPERIENCE Previous experience with retail, food service preferred. Must be adaptable and solution oriented. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES Computer skills required: Word, Excel, email. Excellent oral and written communication. Excellent planning and organizational skills. Strong interpersonal skills and ability to communicate effectively and participate in conversations with curiosity and kindness Team player, participates in activities, cares for the Co-op, understands the value of a team, and lifts others up Strong public speaking. WORK ENVIRONMENT: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Occasional Exposure to: Wet or humid conditions (non-weather). Fumes or airborne particles. Outdoor weather conditions. Extreme cold (non-weather). 2. The noise level in the environment is usually moderate. IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.